Eligibility

To qualify for a refund, your return must meet the following requirements:

• Return window: Request must be made within 30 days of your order date
• Product condition: Product must be returned (opened or unopened)
• Original purchase: Refund issued to the original payment method used at checkout
• One per household: Limit one refund per household to prevent abuse

How to Request a Return

Returning a product is straightforward:

1. Contact us: Email support@numbpaincream.com with your order number and reason for return (optional but helpful for improving our product)
2. Receive instructions: We'll reply within 24 hours with return shipping instructions and address
3. Ship it back: Send the product to the address provided (you cover return shipping costs)
4. Get your refund: Once we receive your return, we'll process your refund within 5-10 business days

Important: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return arrives safely.

Cancellations Before Shipment

If you change your mind before your order ships, contact us immediately at support@numbpaincream.com. We'll cancel your order and issue a full refund with no return shipping required.

Orders typically ship within 24 hours, so contact us as soon as possible.

Refund Processing

Once your returned item is received and inspected, we'll process your refund within 5-10 business days. The refund will be issued to your original payment method.

Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Damaged or Defective Products

If your product arrives damaged or defective, contact us immediately. We'll replace it or issue a full refund at no cost to you, including return shipping.

Please include photos of the damage when you contact us so we can resolve the issue quickly.

Excessive or Abusive Returns

We reserve the right to refuse refunds for patterns of excessive or abusive return behavior, including:

• Multiple returns from the same household beyond the one-refund limit
• Returns made with fraudulent intent or false claims
• Attempts to abuse the policy for free product

This policy exists to protect honest customers and ensure fair access to our guarantee.

Final Sale Items

Items marked as "Final Sale" or purchased during special promotional periods may not be eligible for returns. These exceptions will be clearly marked at checkout.